Hiring a commercial janitorial service is a crucial decision for maintaining a clean, safe, and professional environment in your business. According to Gitnux, there are over 2 million workers in the professional cleaning industry. The right janitorial service can enhance the appearance of your facilities, improve hygiene, and even contribute to employee satisfaction. However, choosing the wrong service can lead to dissatisfaction, additional costs, and even potential health hazards. To ensure you select a reliable and effective janitorial service, it's essential to ask the right questions before making a decision. Here are six key questions you should ask commercial janitors before hiring them.

1. What Services Are Included in Your Standard Package?

When evaluating commercial janitorial services, it's important to understand what is included in their standard package. Different janitorial companies offer varying levels of service, and what's included in one company's basic package might be considered an add-on by another.

You should inquire about the general cleaning tasks included, such as vacuuming, dusting, and trash removal, and ensure that the company provides comprehensive details on how often these services will be performed. Additionally, ask about their methods for maintaining different types of flooring, such as carpets, hardwood, and tiles. It's also important to clarify if window cleaning is included and whether it covers interior, exterior, or both.

Understanding the scope of services included in the standard package will help you avoid surprises or hidden costs later. It also ensures that you are getting the level of cleanliness that meets your expectations and business needs.

2. How Do You Handle Special Requests or Customized Cleaning Needs?

Every business has unique cleaning requirements based on its size, type of operations, and specific needs. Therefore, it's crucial to ask how the janitorial service handles special requests or customized cleaning requirements.

You should consider how flexible the company is in accommodating special requests or changes in the cleaning schedule. Ask if they can handle additional tasks like deep cleaning carpets or post-renovation cleanups on short notice. It's also important to find out if the company offers customizable cleaning plans that allow you to tailor their services to better suit your specific needs. Additionally, inquire about their protocol for addressing issues or complaints about the cleaning services and how quickly they can respond to urgent requests or adjustments.

Having a clear understanding of how a janitorial service manages special requests and customizations will ensure that your unique needs are met and that you have a reliable partner for any additional tasks that may arise.

3. What Are Your Qualifications and Experience?

The qualifications and experience of a janitorial service are critical factors in determining their reliability and effectiveness. Asking about their background can provide insight into their level of professionalism and the quality of their work.

Find out how long the company has been in business, as experience often correlates with reliability and expertise in handling various cleaning challenges. Additionally, ask if their employees are trained and certified in industry standards and best practices. Certification from reputable organizations can indicate a commitment to high-quality service. It's also essential to confirm whether the company has liability insurance and bonding to protect you in case of damage to your property or issues with the staff's conduct.

Ensuring that the janitorial service has the necessary qualifications and experience will give you confidence in their ability to perform consistently and professionally.

4. What Are Your Health and Safety Practices?

Health and safety are paramount when it comes to commercial cleaning. The use of proper cleaning techniques and products is essential for maintaining a safe environment for both employees and visitors.

Inquire about the types of cleaning products the company uses and whether they are environmentally friendly and safe for people with allergies or sensitivities. Ask about their procedures for cleaning high-touch areas, such as doorknobs, light switches, and handrails, as proper disinfection is crucial in preventing the spread of germs and illnesses. Additionally, find out how the company trains its staff on health and safety protocols, including proper lifting techniques and the safe use of cleaning equipment.

Understanding a janitorial service's health and safety practices will help ensure that they maintain a clean and safe environment and adhere to industry best practices.

5. What Are Your Pricing and Contract Terms?

Clear and transparent pricing and contract terms are essential to avoid any misunderstandings or unexpected costs. Before committing to a janitorial service, make sure you fully understand their pricing structure and contract terms.

Ask how the pricing is determined and whether it is based on square footage, the number of employees, or the frequency of cleaning. Obtain a detailed breakdown of costs to avoid any surprises. Additionally, find out the terms of the contract, including whether it is a short-term or long-term agreement, and what options are available for renewing or terminating the contract. Ensure that all potential costs are clearly outlined in the contract, including any additional fees for special services or emergencies. Having a clear understanding of the pricing and contract terms will help you budget effectively and avoid any hidden costs.

6. How Do You Ensure Quality Control and Consistency?

Ensuring consistent quality and performance from a janitorial service is vital for maintaining a high standard of cleanliness in your facility. Ask about the company’s approach to quality control and how they ensure that their services meet your expectations consistently.

Inquire about the methods they use to monitor and evaluate the quality of their work, such as regular inspections or feedback systems. Find out if they have a process for addressing and resolving any issues that arise and how they ensure their staff adheres to your specific cleaning requirements. Additionally, ask if they provide a point of contact for ongoing communication and concerns so you have a dedicated representative to address any issues promptly.

Understanding how a janitorial service ensures quality control and consistency will help you ensure that your facility is maintained to the highest standards and that any issues are addressed in a timely manner.

Choosing the right commercial janitorial service is crucial for maintaining a clean, professional, and safe environment in your business. By asking these six questions—about the services included, handling of special requests, qualifications and experience, health and safety practices, pricing and contract terms, and quality control—you can make an informed decision and select a janitorial service that meets your needs and expectations. Investing time in the selection process will ensure that you have a reliable and effective partner for maintaining the cleanliness and hygiene of your commercial space.

Additionally, a thorough vetting process helps you avoid potential pitfalls such as inconsistent service, unexpected costs, or health and safety issues. By understanding the capabilities and practices of prospective janitorial services, you position yourself to make a decision that not only keeps your facility in top condition but also supports your business's overall success. A well-chosen janitorial service will contribute to a positive environment for both employees and clients, enhancing your company’s reputation and operational efficiency. Prioritizing these aspects will ensure you receive the best value and service quality in the long run. For commercial janitors you can rely on, contact us at BCI Janitorial today. We also offer free estimates for our services!